SASSA Status Check on Phone Call

ByHagen Gabriel

Checking your SASSA grant status by phone call is a simple and fast option. Many people do not have smartphones or internet. For them, a phone call is the easiest way to get updates about their SASSA payments. This article explains step-by-step how to check your SASSA status through a phone call. It is written in easy English. It uses short sentences. It follows the latest information.

Who Can Use the Phone Call Method?

Anyone who receives a SASSA grant can use the phone call method. This includes people who get:

  • SRD R370 grant
  • Old Age Pension
  • Disability Grant
  • Child Support Grant
  • Foster Child Grant
  • Care Dependency Grant

If you applied for any of these grants and want to check the status, you can call the SASSA number.

SASSA Call Centre Number

To check your status, call the SASSA toll-free number:

0800 60 10 11

This number is free to call from any phone in South Africa.

Call Centre Working Hours

The SASSA call centre is open:

  • Monday to Friday
  • From 08:00 AM to 04:00 PM
  • Closed on weekends and public holidays

It is best to call early in the morning to avoid long wait times.

Information You Need Before Calling

Before you call, keep the following details ready:

  • Your South African ID number
  • Your phone number (the one used in your grant application)
  • Your full name and surname
  • Your application reference number (if you have it)

Having this information ready will save time. The call centre agent may ask you these questions to confirm your identity.

Step-by-Step: How to Check SRD Status on Phone Call

Step 1: Dial the Number

Dial 0800 60 10 11 from your phone.

Step 2: Follow the Menu

Wait for the automated menu.

Step 3: Choose the Option

Press the number that links to “SRD grant” or “grant status.”

Step 4: Talk to an Agent

You may be transferred to a live agent.

Step 5: Give Your Details

The agent will ask for your ID number and other details.

Step 6: Get Your Status

The agent will check your grant status and tell you:

  • If your application is approved
  • If payment has been made
  • If it is pending
  • If it is declined

Ask the agent for the next steps if your application is declined or pending.

Tips to Make the Call Easy

  • Find a quiet place before you call
  • Use a phone with good signal
  • Have a pen and paper to note down important info
  • Be patient. You may wait a few minutes
  • Speak clearly to the agent

Benefits of Phone Call Method

  • Simple for those without internet
  • You talk to a real person
  • Get instant answers
  • No need to visit a SASSA office

Many people prefer this method because it is personal and direct.

Common Questions Asked on the Call

Here are some questions you might be asked:

  • What is your ID number?
  • What is your name?
  • What is your phone number?
  • Did you apply for the SRD R370 grant?
  • When did you apply?
  • Have you changed your bank details?
  • Do you still qualify for the grant?

Give honest and correct answers. This helps the agent check your status faster.

What You Can Learn From the Call

From your call, you can learn the following:

  • If your grant is approved or declined
  • Reason for decline (if any)
  • Date of payment (if approved)
  • If your appeal is in process
  • If you need to update your bank or contact details

When to Call SASSA for Help

Call SASSA if:

  • Your payment is late
  • Your application is pending for a long time
  • Your status shows “declined” and you don’t know why
  • You changed your phone or bank details
  • You need help with the appeal process

SASSA Phone Support Languages

SASSA agents speak many South African languages. When the call starts, you can choose your language. This helps people understand better.

Can Someone Else Call for You?

Yes, someone can call on your behalf. But they must have:

  • Your written permission
  • Your ID number and details

This helps SASSA protect your personal information.

Important Points to Remember

  • Always keep your application reference number safe
  • Do not share your ID or bank details with strangers
  • Only call the official SASSA number
  • Do not trust people who ask for money to “speed up” your grant

Alternative Ways to Check SASSA Status

Besides calling, you can also check your status by:

Choose the method that works best for you.

Conclusion

Checking your SASSA status on a phone call is simple and quick. It is perfect for people without internet. Make sure you have your ID and details ready before you call. Always use the official SASSA number. The phone call method is safe, easy, and useful for thousands of South Africans.

Stay informed. Keep checking your status regularly. If you face problems, call SASSA and ask for help. That is your right.

Journalist | SASSA Expert | Ph.D. in Mass Communication

Hagen Gabriel is a seasoned journalist, article writer, and social researcher with a Ph.D. in Mass Communication from a leading university in South Africa. He is the founder and lead author of the SASSA Check blog, launched in 2025, where he publishes accurate, up-to-date, and fact-checked content on SASSA grants, government policies, and social welfare programs in South Africa.

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