SASSA Status Check on Mobile App

ByHagen Gabriel

Millions of South Africans depend on SASSA grants for financial support. Whether it’s the SRD R370 grant, child support grant, or old age pension, it is important to check your payment status regularly. One of the easiest and fastest ways to do this is by using a mobile app.

In this guide, you will learn everything about the SASSA Status Check on Mobile App, how it works, how to install it, how to use it, and what to do if there are problems.

What is the SASSA Mobile App?

The SASSA mobile app is an official tool provided by the South African Social Security Agency (SASSA). It helps beneficiaries check their grant application status, payment dates, and personal details using just a smartphone. It works on both Android and iOS devices.

The app gives you real-time updates, so you don’t need to visit a SASSA office or wait in long queues. It also helps reduce SMS and airtime costs. With a few taps, you can get your latest payment status, see past payments, and even update your contact information.

Why Use the Mobile App for Status Checks?

Here are the main benefits of using the SASSA mobile app:

  • Fast and easy: No need to visit a website or send an SMS.
  • Free of cost: The app is free to download and use.
  • Secure: Your personal information stays safe.
  • Saves time: No queues, no waiting. Just open the app.
  • User-friendly: Simple design for all age groups.
  • Works offline: Some parts of the app work even without mobile data.

Which Grants Can You Check Using the Mobile App?

You can use the app to check the status of many SASSA grants, including:

  • SRD R370 Grant (formerly R350)
  • Older Person’s Grant
  • Disability Grant
  • Child Support Grant
  • Foster Child Grant
  • Care Dependency Grant
  • War Veterans Grant
  • Social Relief of Distress (SRD)

Whether you’re applying for a new grant or tracking existing payments, the mobile app is your digital companion.

How to Download and Install the SASSA Mobile App

Follow these steps to download the app based on your phone type:

For Android Users (Samsung, Huawei, etc.):

  1. Open the Google Play Store.
  2. In the search bar, type “SASSA Services App”.
  3. Tap on the official app by South African Social Security Agency.
  4. Click Install.
  5. Once installed, tap Open to launch it.

For iPhone Users:

  1. Open the Apple App Store.
  2. Search for “SASSA App”.
  3. Look for the official SASSA app and tap Get.
  4. The app will install automatically.
  5. Tap on Open to start using it.

Always make sure you are downloading the app from the official SASSA source. Avoid third-party apps or APK files, as they may be unsafe.

How to Register on the SASSA App

Once the app is installed, you need to create an account. Here’s how:

  1. Open the SASSA app.
  2. Tap Register / Sign Up.
  3. Enter your ID number and cellphone number.
  4. Set a strong password (remember it!).
  5. You will receive an OTP (One-Time PIN) via SMS.
  6. Enter the OTP to verify your account.
  7. Complete your profile with your name, date of birth, and address.

Now, you are ready to use the app.

How to Check Your Grant Status on the App

Once logged in, follow these simple steps:

  1. Tap on the “Status Check” or “My Grants” section.
  2. Choose your grant type (e.g. SRD, Child Support).
  3. Enter your ID number if asked.
  4. Tap Check Status.
  5. Your application or payment status will appear on the screen.

You will see:

  • Approved or Declined
  • Payment Date
  • Amount Paid
  • Bank or Post Office Details

Meaning of Common Status Messages

When you check your SASSA status, you might see different results. Here’s what they mean:

  • Approved: Your grant has been approved.
  • Pending: Your application is still being reviewed.
  • Declined: Your grant was not approved. The reason will be shown.
  • Payment in Progress: Your grant is being processed.
  • Paid: The money has been sent to your bank or card.
  • No Record Found: This means your application may not exist or was not submitted correctly.

How to Fix Problems in the App

If you run into issues while using the app, try these solutions:

1. App Not Opening

  • Check your internet connection.
  • Restart your phone.
  • Clear app cache (in phone settings).
  • Update the app to the latest version.

2. Wrong Status Showing

  • Log out and log in again.
  • Make sure your ID and phone number are correct.
  • Wait a few minutes and try again.

3. Login Issues

  • Use the “Forgot Password” option to reset your password.
  • Make sure your phone number is registered with SASSA.

If none of these work, contact SASSA support via the app or visit your nearest office.

How to Update Personal Details on the App

You can also update your details in the app, such as:

  • Phone number
  • Bank account
  • Address

To do this:

  1. Tap on Profile or My Details.
  2. Edit the field you want to change.
  3. Confirm the changes with an OTP sent to your phone.

Keeping your information updated helps avoid delays in payments.

Is the SASSA Mobile App Safe to Use?

Yes, the app is safe and secure. It uses encryption to protect your data. Always keep your password private. Do not share your login with anyone. Log out when not using the app.

You should only use the official app from SASSA. Never enter your ID number or bank details on unknown apps or websites.

How Often Should You Check Your Status?

You can check your status:

  • Once a month (for sassa grant)
  • Weekly if you are waiting for approval
  • After you update your details
  • Before visiting the Post Office or ATM

Checking often helps you stay informed and avoid surprises.

Can You Apply for SRD Grants Through the App?

Yes, for some grants like the SRD R370, the app may allow online applications. The process is simple:

  1. Tap Apply Now or New Application.
  2. Fill in your personal details.
  3. Accept the terms and conditions.
  4. Submit the application.

You can then track your status from the same app.

What If You Don’t Have a Smartphone?

If you don’t have a smartphone, you can still check your status using:

  • USSD Code: Dial 1347737#
  • WhatsApp: Send a message to 082 046 8553
  • Website: Visit https://srd.sassa.gov.za

These options work well for older phones or areas with poor internet.

Final Thoughts

The SASSA mobile app is a game-changer for grant beneficiaries. It saves time, cuts costs, and helps you stay updated. You don’t need to stand in lines or wait on calls. Just open the app and get your grant information instantly.

As the world becomes more digital, SASSA’s app gives people a smart and simple way to manage their grants. Whether you want to check your SRD status, change your bank details, or track payments, the app puts everything in your hands.

F.A.Q

Is the SASSA app available for free?
Yes, the app is 100% free to download and use.

Can I use the app on more than one phone?
Yes, but you must log in with your ID and password each time.

Can I apply for all grants through the app?
Only selected grants like the SRD R370 can be applied for online.

What if I lose my phone?
You can log in on another phone using your ID and password. Update your details to protect your account.

What if the app does not show any status?
Try again later or use WhatsApp or the SASSA website for updates.

Journalist | SASSA Expert | Ph.D. in Mass Communication

Hagen Gabriel is a seasoned journalist, article writer, and social researcher with a Ph.D. in Mass Communication from a leading university in South Africa. He is the founder and lead author of the SASSA Check blog, launched in 2025, where he publishes accurate, up-to-date, and fact-checked content on SASSA grants, government policies, and social welfare programs in South Africa.

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